IN THE CASE OF TWINS
AFAMILSPIRIT sells their products in DUOs (1 adult product and 1 child’s product) An accessory or an adult garment is always associated with an accessory or children’s piece of clothing. If you have twins or if you wish to offer a gift to a family with twins, why not consider pleasing both Papa and Maman by offring a DUO of products per child? You can then make a whole family with AFAMILYSPIRIT

BIO PACKAGING
To pack your order of DUO products (1 adult and 1 child) in organic cotton, AFAMILYSPIRIT will offer you a pretty personalised box in recycled packaging in the colours of the brand. PDF of the box.
CUSTOMER SERVICES
• How can I contact Customer services?
• You can contact our customer services: By e-mail, simply click on « contact us » or write to service@afamilyspirit.com By phone in France at +33 1 58 39 36 75, Monday to Friday (except French bank holidays), between 10.00 am and 6.00 pm (French time).

SECURITY AND CONFIDENTIALITY
• Is AFAMILYSPIRIT.COM a secured website?
Yes. All the information transmitted is secured using the official internet protocols. AFAMILYSPIRIT.COM does not store Credit / Debit card information – they are saved on our financial provider’s secured server.
• What is your confidentiality policy?
 You can use AFAMILYSPIRIT.COM site without giving out any personal information. Though, when you create an account on AFAMILYSPIRIT.COM, we will collect the necessary information relative to the invoicing and shipping of your order: your name, address, e-mail address…AFAMILYSPIRIT.COM website will only share your personal information when it is necessary for the processing of your order: bank, courier partner… AFAMILYSPIRIT.COM will use this information when it is necessary to identify you. AFAMILYSPIRIT.COM will only communicate your information when it is legally necessary to do so, following a complaint for example.

ACCOUNT AND PASSWORD
• Forgotten password?
Click on « my account », then « I forgot my password ». Your password will be sent to you by e-mail.
• How can I modify or cancel my AFAMILYSPIRIT.COM account?
You can modify or cancel your AFAMILYSPIRIT.COM account at any time. You can edit all the information relative to your account; to do so you must sign in and click on « modify ». To cancel your AFAMILYSPIRIT.COM account, click on “cancel” .

SHIPPING
• Where does AFAMILYSPIRIT.COM deliver?
AFAMILYSPIRIT.COM delivers in :

- France
- the European Union : Germany the West, Andorra, Belgium, Spain northeast, Italy Centres, Italy the North, Luxembourg, Netherlands, Switzerland(Swiss), Germany northeast, England and Wales, Austria, Spain Centres, Italy the South and Islands, Czech Republic, Denmark, Spain northwest, Spain the South and Islands, Hungary, Ireland and the Scotland, Poland, Portugal, Slovenia, Estonia, Finland, Latvia, Lithuania, Norway, Slovakia, Sweden, but also in
Zone 4 : Canada, the United States, French Guiana, Guadeloupe, Martinique, Mayotte, La Réunion, Saint Barthélémy, Saint Martin, Saint
Pierre and Miquelon
- Zone 5 : South Africa, Algeria, Egypt, South Korea, China, the Canarian Islands, Hong-Kong, India, Indonesia, Japan, Malaysia, Morocco, Mexico, Singapore, Taiwan, the East Timor, Thailand, Tunisia, Turkey
We are able to ship to most countries on a DDP (Delivery Duty Paid) basis. This means all Import Duties / Customs Taxes and local Sales taxes are calculated and included within the purchase price. We are also able to ship to many other countries on a DDU basis (Delivery Duty Unpaid). This means the recipient will be liable for any local sales taxes or import duties which may be charged on the purchase. AFAMILYSPIRIT.COM does not ship to PO boxes.

• What are the delivery costs ?
• All deliveries are shipped by Colissimo for France and shipped by DHL for European Union (countries mentioned above) and for Zone 4 and Zone 5.
This table gives an estimation of the delivery cost:

DELIVERY RATES :
1 DUO of
T-shirts 1 DUO of accessories 1 DUO if T-shirt + 1 DUO accessories 2 DUO of T-shirts 2 DUO of Accessories
French delivery rates
8 € 8 € 8 € 8 € 16 €
European Union delivery rates for : Germany the West, Andorra, Belgium, Spain northeast, Italy Centres, Italy the North, Luxembourg, Netherlands, Switzerland(Swiss), Germany northeast, England and Wales, Austria, Spain Centres, Italy the South and Islands, Czech Republic, Denmark, Spain northwest, Spain the South and Islands, Hungary, Ireland and the Scotland, Poland, Portugal, Slovenia, Estonia, Finland, Latvia, Lithuania, Norway, Slovakia, Sweden

18 € 18 €

16 € 18 € 36 €
Zone 4 delivery rates : 1 kg by plane
Canada, the United States, French Guiana, Guadeloupe, Martinique, Mayotte, La Réunion, Saint Barthélémy, Saint Martin, Saint Pierre and Miquelon
62 € 62 €

62 € 62 € 124 €
Zone 5 delivery rates : 1 kg by plane
South Africa, Algeria, Egypt, South Korea, China, the Canarian Islands, Hong-Kong, India, Indonesia, Japan, Malaysia, Morocco, Mexico, Singapore, Taiwan, the East Timor, Thailand, Tunisia, Turkey
72 € 72 € 72 € 72 € 144 €

If you need any further information, you can contact us by e-mail on service@afamilyspirit.com or by phone in France at +33 1 58 39 36 75, Monday to Friday (except French bank holidays), between 10.00 am and 6.00 pm (French time).

RETURNS AND EXCHANGES
• How can I return or exchange an order on AFAMILYSPIRIT.COM ?
You can return an item purchased from www.afamilyspirit.com up to seven days after the delivery date. The item must be in its original packaging and with its receipt. We offer free returns for France. However if you have made your purchase from outside of France then the cost of the return is at your expense.
If you wish to return an item you can do so by sending us an e amil to serviceàfamilyspirit.com explaining your request and the motives of your return.
Your request will then by taking into account by out Customer service department, the item to be exchanged or returned will be sent in a delay of 7 calendar days following the notification of your return request. As soon as we receive the products you will receive an e-mail confirming that the exchange or return has been taken care of. In the case of an exchange, we will send you the new items in the shortest delay. In the case of a return we will issue a credit of the value of the purchases returned or we will refund the value of the items returned in a maximum delay of 30 days.
If you need any further information, you can contact us by e-mail on service@afamilyspirit.com or by phone in France at +33 1 58 39 36 75, Monday to Friday (except French bank holidays), between 10.00 am and 6.00 pm (French time).

PAYING METHODS
• Which payment methods are accepted on AFAMILYSPIRIT.COM?
You can pay for your order by credit card. You will need to indicate on the payment page your card number, its expiry date, etc... AFAMILYSPIRIT.COM will not hold your credit card details on the website. To help ensure that your shopping experience is safe, simple and secure, AFAMILYSPIRIT.COM works with EURO-INFORMATION to provide secure credit card transactions via the site. For your convenience, you may call a Customer Care representative to place your orders in France at +33 1 58 39 36 75, Monday to Friday (except French bank holidays) from 10.00 am to 6.00pm.

AFAMILYSPIRIT'S PRODUCTS
• What are AFAMILYSPIRIT products made from?
AFAMILYSPIRIT products and accessories are made from 100% organic cotton certified by GOTS and ECOCERT.

• How do I look after my AFAMILYSPIRIT clothes?
The care label provides information of how to look after your AFAMILYSPIRIT clothes. However, if in doubt you can always contact our Customer Service department.
• Can there be a difference of colour from the photo of the item on the web site and the product itself ?
Each computer screen has different calibre, so there can be some slight differences in colour. In case of doubts about a colour don’t hesitate to contact our customer service department.

• Which sizes are available on AFAMILYSPIRIT.COM?
• AFAMILYSPIRIT.COM has sizes from birth - 10 years old.
• For adults, the sizes are Small (S), Medium (M) and Large (L) for a woman and for men Medium (M) and Large (L) and Extra Large (XL).

• How do I know which size to choose?
 In order to help you, AFAMILYSPIRIT.COM has a size chart. Click here to access it. If you have any doubts about sizing or the fit of a garment then please do not hesitate to contact our Customer Service Department and they will be happy to help you.

• Do you have a gift service?
AFAMILYSPIRIT.COM is the perfect place to buy someone a present. It is very easy to do, just enter the person’s address as the delivery address. If you wish, you can add a personalized message which will be attached to the package. Of course, the package will be carefully wrapped with our usual high standards.